Overview
With affordable worldwide coverage and unlimited trips under multi-trip policies, our travel insurance packages deliver global peace of mind.
Top features
Outbound travel insurance: features and benefits
| Instant online policy issuance |
| All plans are Schengen visa compliant |
| We are covering Covid-19 under “Medical & Related benefits” (within policy T&Cs) in all our travel plans. |
| In addition to Covid-19 cover, we are also covering accommodation cost with respect to Covid-19 quarantine (if the insured tested positive) with in policy T&Cs |
| Nil Excess under Emergency Medical (except Travel Senior Plus Plan) |
| Professional 24x7 multilingual assistance / emergency services |
| Affordable worldwide travel cover |
| Single trip and annual multi-trip policies available |
| Unlimited trips under the annual multi trip policy with maximum of 92 days per trip |
| Optional covers like winter sports, terrorism and rental car excess are available on select plans by paying an additional premium |
Special conditions
| All travellers must be UAE residents |
| Insured person’s travel begins and ends in UAE |
| Premium is for each insured person excluding Travel Family Plus Plan |
| 50% discount for children under 18 years (except Travel Family Plus Plan) |
| The Travel Family Plus Plan limits/premium are per family |
| Travel Family Plus Plan covers up to two adults and eight children (under 18 years), and extends to single parents |
| Travel Senior Plus is for insured person aged 71-79 years |
Inbound travel insurance: features and benefits
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Affordable coverage
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Instant online policy issuance
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Orient offers travel insurance policies (including Covid-19) for visitors to UAE.
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24x7 multilingual assistance / emergency services
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Single trip and multi-trip policies available
Special conditions
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Any visitor or tourist coming into UAE for Inbound Gold Plan
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Premium is for each insured person
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In Inbound Gold Plan the senior plans are for insured person aged 71-79 years
Major exclusions
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Pre-existing ailments/medical conditions, routine treatments, pregnancy
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War, invasion, act of foreign enemy, hostilities (whether war is declared or not) civil war, civil commotion, rebellion, revolution, insurrection, military force, coup d’état, terrorism, weapons of mass destruction, political risk
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Any epidemic or pandemic except Covid-19
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You shall not be covered for any claim under this policy if the claim exposes us to any sanction, prohibition or restriction under the United Nations resolutions or trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. It is our decision to not pay a claim under this policy if we believe paying the claim may breach the aforementioned.
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Important note: the policy needs to be purchased before departure from UAE. The policy cannot be purchased if the person has already travelled out of UAE.
Customer Support
General Enquiries:
If you have any questions about our products and services, or about your policy, please feel free to contact us:
Travel Insurance
Orient Insurance PJSC
Orient Building - Head Office
Al Badia Business Park
Dubai Festival City
P.O. Box 27966, Dubai
UAE
Tel : 800 ORIENT(674368)
Fax : 971 4 2531500
Email: [email protected]
Working Hours:
Monday to Friday 08:00 to 17:00
Note – The email size should be less than 5MB.
Claims & Complaints
24hr Emergency Medical Assistance:
Note – These following claims will be settled ONLY on direct billing basis. No Reimbursement applicable.
In case of Hospitalization, Covid-19 treatment, accommodation cost w.r.t Quarantine (if insured tested Positive for Covid-19), Medical Evacuation, Repatriation, Trip Cancellation / Curtailment or where Medical treatment is likely to exceed US$ 250, please contact our 24-hour emergency contact number for prior approval on:
We will contact hospitals or doctors abroad and guarantee to pay their fees, providing you have a valid claim.
Phone: +971 4270 8706
Email :[email protected]
For Other Claims:
Please connect with us at the following co-ordinates.
Phone: +971 4270 8705
Email : [email protected]
Claims queries and requests: WhatsApp: +971 56 216 4563
Note – The email size should be less than 5MB.Warning
The description of coverage contained in this document is a summary of the cover available. Kindly read the Policy wording for a complete description of the terms and conditions. Any claims made are subject to terms, conditions, limitations, and exclusions as outlined in the Policy’s wording of insurance. The Policy summary does not form part of the Policy terms and conditions.
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