Keeping your financial and personal information secure is our highest priority. We use the most sophisticated levels of technology and processes to protect your privacy and security and prevent fraudulent transactions on your credit card.
Verified by Visa and MasterCard SecureCode
What is 3D Secure Authentication?
How does 3D Secure Authentication work?
Why do I need 3D Secure Authentication protection?
CBD Mobile Banking Apps use various security measures and data encryption to ensure your day to day banking is completely safe with a User ID/Password, PIN and security token for high level transactions. Some of these security measures are:
The ability to control your beneficiaries by adding or removing utility bills, internal and external payments details through synchronisation from CBD Online Banking through receiving an OTP (one time password) notification on your mobile.
Smartphones make up an integral part of our lives. With mobile payments and banking becoming increasingly popular, it is important that you apply the same security measures to your mobile phone as you would to your computer. In the wrong hands, your mobile phone could give the wrong person access to your accounts and ultimately your money. Keeping your phone updated and secure is the first step towards real mobile security.
Under SIM swap fraud, fraudsters manage to get a new SIM card issued against your registered mobile number through the mobile service provider. With the help of this new SIM card, they get access to One Time Passwords (OTP) and alerts required for making financial transactions through your bank accounts.
How do fraudsters operate?
Step 1 : Fraudsters gather customer's personal information through phishing, vishing, smishing or any other means.
Step 2 : They then approach the mobile operator and get the SIM blocked. After this they visit the mobile operator's retail outlet with the fake ID proof, posing as the customer.
Step 3 : The mobile operator deactivates the genuine SIM card and issues a new one to the fraudster.
Step 4 : Fraudster then generates a One Time Password (OTP) required to facilitate transaction, using the stolen banking information. This OTP is received on the new SIM held by the fraudster.
How to protect yourself from fraud:
We monitor your account 24/7 for any suspicious or out of the ordinary activity and will contact you straight away if we notice anything unusual. If your card is lost or stolen or you notice any unusual transactions on your account, make sure you contact us immediately on 600 575 556.
What to look out for
There are various frauds linked to stealing your money and credit card details for unauthorized purchases:
Keeping your financial and personal information secure is our highest priority. We use the most sophisticated levels of technology and processes to protect your privacy and security and prevent fraudulent transactions on your credit card.
Verified by Visa and MasterCard SecureCode
What is 3D Secure Authentication?
How does 3D Secure Authentication work?
Why do I need 3D Secure Authentication protection?
Remember: we will never request your password, account or confidential information over the phone, via email, SMS or social media. We will also never direct you to a site to input your username and password. Your password and PIN are private to you – never reveal them to anyone.
If you think you may have disclosed your account details to a suspicious party, contact us immediately by calling 600 575 556 or email us at [email protected].
We will always:
We will never:
If you receive an email that appears to be from Commercial Bank of Dubai but you suspect maybe fraudulent, forward it to us immediately at [email protected] and call us on 600 575 556.
Don’t let anyone else use your credit card. Only carry the cards you need in case you have your wallet / purse stolen. Keep your credit card safe and avoid leaving it in unattended bags, jackets or cars. Get a new card:
As per our privacy policy and information security policy, CBD will never request you to disclose your account number, Credit Card information, User ID , Personal Identification Number (PIN), Telephone Identification Number (TIN), Password or any such information through emails.
If you receive any such email or written communication which appears to have been sent from CBD seeking personal or confidential information, please don’t answer it - instead contact us immediately at [email protected] and we’ll take the required steps.
Do not disclose your Online Banking User ID and Password to anybody; we will never ask you for this information under any circumstances.
Always type the website address www.cbd.ae in the address bar.
Ensure Ensure that the online banking address has https:// and a secure lock icon appears at the right bottom corner of the page or next to the address in the top of the webpage.
Do not use the “Save Password” option on your computer.
Change passwords frequently.
Do not save the internet banking webpage link or bookmark in browser favourites.
Do not leave your compute unlocked
Subscribe to SMS Banking to be notified on any banking transactions through your account
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