Accounts
For an overview of the account services that you can avail through CBD Mobile, click
here to watch the video
-
To view your account details through CBD Mobile App:
- Login to CBD Mobile Banking
- All your accounts and the available balance will be displayed on the Home page under the 'Accounts' tab
- Click on the account you wish to view for more information
To view your account details through CBD Online Banking:
- Login to CBD Online Banking
- Go to 'Accounts' Tab to see all your accounts and available balance
- Click on the account you wish to view for more information
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To activate your Debit Card and setup PIN through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to ‘Cards’ and select the card you wish to activate
- Click on ‘Activate Now’
- Enter Card expiry date and submit
- For setup a new Debit Card PIN, enter PIN and confirm the same PIN and click 'Continue'
To activate your Debit Card and setup PIN through CBD Online Banking:
- Login to CBD Online Banking
- Click on ‘Accounts’ and go to Cards Options
- Select the Debit Card you wish to activate.
- Enter Debit Card expiry date and click on ‘ACTIVATE NOW’.
- For setup a new Debit Card PIN and confirm the same PIN and click 'Continue'
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To change or unblock your Debit Card PIN through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to ‘Cards’ and select the Debit Card
- Click on 'Change or unblock PIN'
- Enter PIN and confirm the same PIN and click Next
- Enter the OTP you received on your mobile number and click next
To setup a new Debit Card PIN or to change your Debit Card PIN through CBD Online Banking:
- Login to CBD Online Banking
- Click on ‘Accounts’ and click on the Cards tab
- Click on ‘Set up PIN’ or ‘Change PIN’ next to your debit card.
- For change PIN enter your old PIN and new PIN and click continue
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To set up a new PIN enter PIN and confirm the same PIN and click ‘Continue’
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To view your account statement through CBD Mobile App:
- Login to CBD Mobile App
- Select the account
- Click on 'Statements' tab
- For current month statement click on ‘Current Month’
- Click on 'estatements' and select 'Month' and 'Year' for previous month statements
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You can also download the statement by clicking on ' View PDF'
To view your account statement through CBD Online Banking:
- Login to CBD Online Banking
- Go to 'Accounts' and click on the account you wish to view
- Click on 'Statements'
- Select 'Month' and 'Year' for which you wish to download the statement and click 'Submit'
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Account statement for the particular month will be displayed. You can also download the statement by clicking on 'PDF Download'
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To view IBAN details of your account through CBD Mobile App:
- Login to CBD Mobile App
- Click on account you wish to view
- IBAN details will be visible under ‘Account info’
-
You can also share IBAN details by clicking on Share icon
To view IBAN details of your account through CBD Online Banking:
- Login to CBD Online Banking
- Click on ‘Accounts’ tab
- Click on Account number you wish to view
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IBAN details will be visible under ‘Account Details’
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To request for a new cheque book:
- Login to CBD Online Banking
- Go to 'Services' Tab
- Click on 'Requests' Tab and choose 'Cheque book request' from the drop down menu
- Fill out cheque book request details and click on 'INITIATE' (You will need to enter the a secure token to complete your request)
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Please note that your cheque book will be couriered to your address with the bank
*This service is available only through Online Banking
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To do funds transfer through CBD Mobile App:
- Login to CBD Mobile App
- Tap ‘Pay’ and ‘Transfers’ from the app menu
- Choose an existing beneficiary or click on '+New' to send money to a new beneficiary.
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Enter the amount and confirm your transfer.
To do funds transfer through CBD Online Banking:
- Login to CBD Online Banking
- Go to 'Transfers' Tab
- Choose your desired type of transfer from 'Transfer Type' drop down list
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Choose an existing beneficiary or click on 'Add beneficiary' to send money to a new beneficiary.
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Enter the amount and confirm your transfer.
** Remittance above AED 200,000/- will continue to be accepted from the branches.
• You may need to enter the secure token password to complete your remittance requests
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To setup standing order through CBD Online Banking:
- Login to CBD Online Banking
- Go to 'Transfers' Tab
- Under 'Other Transfers' section, click on 'Standing Order'
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Complete the form and click on 'Submit'
*This service is available only through Online Banking
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To replace your Debit Card through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'Cards' and select the card you wish to replace
- Click on 'Report lost' or 'Stolen'
- For lost/stolen card your card will be permanently blocked by clicking on 'Block Card'
- Click on 'Order a replacement card' to issue a new card
- Verify the details and click on 'confirm order'
Credit Card
For an overview of the credit card services you can avail through CBD Mobile click
here to watch the video
-
To view your Credit Card payment details through CBD Mobile App:
- Login to CBD Mobile Banking
- Select the Credit Card you wish to view
- You can view 'Payment Details' listed under the 'Details' tab of your Credit Card
To view your Credit Card payment details through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards'
- Click on 'Card Details' tab
- You can view your Credit Card payment details under 'Payment Due Details'
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To view your Credit Card statements through CBD Mobile App:
- Login to CBD Mobile App
- Select the Credit Card you wish to view
- Select 'Transactions' tab and choose 'View Statements'
- Go to 'eStatements' tab and choose the month to view your statement.
-
You can also download your statement by clicking on 'PDF Download'.
To view your Credit Card statements through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab and go to 'Cards' tab
- Click on 'Statement' tab
- Choose the month from 'Select a month' dropdown and click on 'Submit' button to view your statement.
-
You can also download your statement by clicking on 'PDF Download'.
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To view your Credit Card balance through CBD Mobile App:
- Login to CBD Mobile App
- Select the Credit Card you wish to view
-
You can view available balance and outstanding balance of your Credit Card under 'Details' tab
To view your Credit Card balance through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
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You can view available balance and outstanding balance of your Credit Card under 'Credit Cards' section.
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To activate your Credit Card through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'Cards' and select the card you wish to activate
- Click on 'Manage' and select 'Activate card'
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Enter card expiry date and submit
To activate your Credit Card through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- Select the Credit Card you wish to activate
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Enter expiry date and click on 'Activate'.
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To setup a new Credit Card PIN or to reset/change your Credit Card PIN:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- Select the Credit Card and click on 'Manage PIN'
- Select card from drop down list
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Enter PIN and confirm the same PIN and click on 'CONTINUE'
*This service is available only through Online Banking
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To request for a replacement of your Credit Card through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'Cards' and select the Credit Card you wish to replace
- Click on 'Manage' tab and select 'Report damaged or incorrect'
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Verify the details and click on 'Order replacement card'
To request for a replacement of your Credit Card through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to 'Cards' tab
- Select the Credit Card you wish to replace
- Click on 'Manage card' and select 'Report damaged or incorrect'
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Verify the details and click on 'Confirm'
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To update Supplementary Credit Card limit through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'Cards' and select the Supplementary Credit Card
- Click on 'Manage' and select 'Set your limit'
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Set the required Credit Card limit for Supplementary Card and click on 'Confirm'.
To update Supplementary Credit Card limit through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' and go to Cards tab
- Under Supplementary Credit Card, Click on 'Manage Cards'
- Select 'Set your limit' under 'Manage Cards'
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Set the required Credit Card limit for Supplementary Card and click on 'Confirm'.
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Loan Details
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To view your Loan Amount/Loan Outstanding Balance through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'View All Accounts' on the Dashboard.
- Select the loan for which you wish to view the loan details
- You can view the ‘Loan Amount and Loan outstanding balance’ under loan details
To view your Loan Amount/Loan Outstanding Balance through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- All your loans with outstanding amount balances will be displayed
-
Click on the loan and you can see loan amount under loan details
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To view your Loan Start/End Date through CBD Mobile App:
- Login to CBD Mobile App
- Click 'View All Accounts' on the Dashboard.
- Select the Loan for which you wish to view the details.
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You can view the Loan Start Date under the 'Start Date' tab
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You can view your Loan End Date under the ‘End Date’ tab
To view your Loan Start/End Date through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- Click on 'Loan Account Number' to view the details
-
You can view the Loan Start Date listed under 'Opening Date' under 'Loan Details' tab.
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You can view your Loan End Date listed under 'Loan Maturity Date' under 'Loan Details' tab.
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To view your Loan Interest Rate through CBD Mobile App:
- Login to CBD Mobile Banking
- Click 'View All Accounts' on the Dashboard.
- Select the Loan for which you wish to view the loan details.
-
You can view your Loan Interest Rate under the tab 'Interest Rate'
To view your Loan Interest Rate through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- Click on 'Loan Account Number' to view the details
-
You can view your Loan Interest Rate listed as 'Interest Rate' under Loan Details tab.
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To view next installment amount of your Loan through CBD Mobile App:
- Login to CBD Mobile Banking
- Click 'View All Accounts' on the Dashboard.
- Select the Loan for which you wish to view the loan details
-
You can view your next Loan Installment Amount due under the tab 'Next Installment Amount'
To view next installment amount of your Loan through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- Click on 'Loan Account Number' to view the details
-
You can view the loan installment amount listed as 'Next Installment Amount' under `Outstanding Loan Details` tab.
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To view next installment date of your Loan through CBD Mobile App:
- Login to CBD Mobile Banking
- Click 'View All Accounts' on the Dashboard.
- Select the Loan for which you wish to view the details.
-
You can view your Loan Next Installment Date under the tab 'Next Installment Date'
To view next installment date of your Loan through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Accounts' tab
- Click on 'Loans' tab
- Click on 'Loan Account Number' to view the details
-
You can view your Loan Next Installment Date listed as 'Next Installment Date' under `Outstanding Loan Details` tab.
Document/Personal Details Update
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To update your Emirates ID through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Emirates ID Update'.
- Take front and backside picture of your Emirates ID and click 'Continue'
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Fill up the required details and click on 'Update'
To update your Emirates ID through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Select 'Emirates ID Update' from Request Type dropdown menu.
- Fill up the required details and also upload your Emirates ID Front Picture and Back picture
- Once you are done, click on 'Update'
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Verify the details provided and click on 'Confirm'
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To update your address through CBD Online Banking:
- Login to CBD Online Banking
- You can update your personal information such as address, mobile number, Emirates ID and email ID by clicking 'Service' tab and click on 'Request' to update your personal information
*This service is available only through Online Banking
-
To update your Email Address through CBD Mobile App:
- Login to CBD Mobile App
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Update my email address'.
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Enter your new Email address and click on ‘update’
To update your Email Address through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Click on ‘contacts details update’
- You can see your existing Email address with the bank in masked format. Click on ‘Email update’
-
Enter your new Email ID and submit the request
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To update your Mobile Number through CBD Mobile App:
- Login to CBD Mobile Banking
- Go to 'More' and click on 'My Profile'
- Click on 'Update'
- Select 'Mobile number update'.
- Enter your new mobile number and click 'Next'
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Enter OTP received on current registered mobile number with the Bank and submit the request
To update your Mobile Number through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'Services' and go to 'Request' tab
- Click on ‘contact details update’
- You can see your existing Mobile number with the bank in masked format. Click on ‘Mobile update’
- Enter your new mobile number
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Enter OTP received on current registered mobile number with the Bank and submit the request
• If customer does not have a registered mobile number with CBD, you will need to visit a branch where you can submit your remittance request and have your mobile number updated.
Branch & ATM Locator
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To find the nearest CBD Branch through CBD Online Banking:
- Login to CBD Online Banking
- Click the ‘Locations’ tab
-
The link will open to show you branch and ATM locations along with directions on how to get there using Google Maps
*This service available only through Online Banking
-
To find CBD ATMs through CBD Mobile App:
- Login to CBD Mobile App
- Go to ‘More’
- Click on ‘Helpful info’ and ‘ATM’
-
You can filter based on ATM type, branches and cities.
To find CBD ATMs through CBD Online Banking:
- Login to CBD Online Banking
- Click the ‘Locations’ tab
-
The link will open to show you branch and ATM locations along with directions on how to get there using Google Maps
Rewards & Loyalty
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To view Reward Points through CBD Mobile App:
- Login to CBD Mobile Banking
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
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Click on 'My Points' under 'Reward Points' to view total available Reward Points
To view Reward Points through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
-
Click on 'My Points' under 'Reward Points' to view total available Reward Points
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To view Earned/Redeemed/Bonus/Expiring CBD Reward Points through CBD Mobile App:
- Login to CBD Mobile App
- Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
-
Click on 'Activity' under 'Reward Points' to view total earned Reward Points
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Click on 'Redeemed' under 'Reward points' to view total redeemed CBD Reward Points
-
Click on 'Bonus' under 'Reward points' to view total Bonus Reward Points
-
Click on 'Expiring' under 'Reward points' to view Reward Points that are expiring in next 6 months.
To view Earned/Redeemed/Bonus/Expiring CBD Reward Points through CBD Online Banking:
- Login to CBD Online Banking
- Click on 'CBD Rewards' on 'OVERVIEW' page
- Click on 'Yes' to proceed to CBD Reward Portal
-
Click on 'Activity' under 'Reward Points' to view total earned Reward Points
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Click on 'Redeemed' under 'Reward points' to view total redeemed CBD Reward Points
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Click on 'Bonus' under 'Reward points' to view total Bonus Reward Points
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Click on 'Expiring' under 'Reward points' to view Reward Points that are expiring in next 6 months.
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To view CBD Reward Points history through CBD Mobile App:
- Login to CBD Mobile Banking
-
Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
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Click on 'Activity' tab
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Click on 'History' under 'Reward points'
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Click on the month you wish to view the reward points history
To view CBD Reward Points history through CBD Online Banking:
- Login to CBD Online Banking
-
Click on 'CBD Rewards' on 'OVERVIEW' page
-
Click on 'Yes' to proceed to CBD Reward Portal
-
Click on 'Activity' tab
-
Click on 'History' under 'Reward points'
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Click on the month you wish to view the reward points history
-
To redeem CBD Reward points as cashback through CBD Mobile App:
- Login to CBD Mobile Banking
-
Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
-
Click on 'Redeem' under 'Reward points'
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Click on the 'Cashback' option
-
Check available amount as cashback and enter amount in 'Amount to Redeem'
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Select CBD Credit Card from 'Send to' option and click 'Redeem' OR Select CBD Account from 'Send to' option in case you do not have a CBD Credit Card
-
Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as cashback through CBD Online Banking:
- Login to CBD Online Banking
-
Click on 'CBD Rewards' on 'OVERVIEW' page.
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Click on 'Yes' to proceed to CBD Reward Portal.
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Click on 'Redeem' under 'Reward points'.
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Click on the 'Cashback' option.
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Check available amount as cashback and enter amount in 'Amount to Redeem'
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Select CBD Credit Card from 'Send to' option and click 'Redeem' OR Select CBD Account from 'Send to' option in case you do not have a CBD Credit Card.
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Enter the One Time Password (OTP) sent to your registered Mobile Number.
To redeem CBD Reward points as Charity through CBD Mobile App:
- Login to CBD Mobile Banking
-
Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
-
Click on 'Redeem' under 'Reward points'
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Click on the 'Charity' option
-
Enter amount in 'Amount to Redeem'
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Select charity from 'Send to' option and click 'Redeem'
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Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Charity through CBD Online Banking:
- Login to CBD Online Banking
-
Click on 'CBD Rewards' on 'OVERVIEW' page
-
Click on 'Yes' to proceed to CBD Reward Portal
-
Click on 'Redeem' under 'Reward points'
-
Click on the 'Charity' option
-
Enter amount in 'Amount to Redeem'
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Select charity from 'Send to' option and click 'Redeem'
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Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Skyward Miles through CBD Mobile App:
- Login to CBD Mobile Banking
-
Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
-
Click on 'Redeem' under 'Reward points'
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Click on the 'Emirates Skywards' option under 'Miles'
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Enter First Name, Last Name, Skyward account # ,Number of miles to redeem and click 'Redeem'
-
Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Skyward Miles through CBD Online Banking:
- Login to CBD Online Banking
-
Click on 'CBD Rewards' on 'OVERVIEW' page
-
Click on 'Yes' to proceed to CBD Reward Portal
-
Click on 'Redeem' under 'Reward points'
-
Click on the 'Emirates Skywards' option under 'Miles'
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Enter First Name, Last Name, Skyward account # ,Number of miles to redeem and click 'Redeem'
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Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Etihad Miles through CBD Mobile App:
- Login to CBD Mobile Banking
-
Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
-
Click on 'Redeem' under 'Reward points'
-
Click on the 'Etihad Guest Miles' option under 'Miles'
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Enter Account Name, Etihad account # ,Number of miles to redeem and click 'Redeem'
-
Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points as Etihad Miles through CBD Online Banking:
- Login to CBD Online Banking
-
Click on 'CBD Rewards' on 'OVERVIEW' page
-
Click on 'Yes' to proceed to CBD Reward Portal
-
Click on 'Redeem' under 'Reward points'
-
Click on the 'Etihad Guest Miles' option under 'Miles'
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Enter Account Name, Etihad account # ,Number of miles to redeem and click 'Redeem'
-
Enter the One Time Password (OTP) sent to your registered Mobile Number
To redeem CBD Reward points to book a flight through CBD Mobile App:
- Login to CBD Mobile Banking
-
Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
-
Click on 'Redeem' under 'Reward points'
-
Click on the 'Flight' option under 'Travel'
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Fill up the details as requested and click 'Search flights'
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Choose the suitable flight and click 'Select'
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Review your flight information and click on 'Confirm'
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Enter Passenger information as requested and click on 'Confirm'
-
In case of insufficient points to book a flight, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
-
Enter the One Time Password (OTP) sent to your registered Mobile Number
-
To confirm your flight booking, select 'Yes'
To redeem CBD Reward points to book a flight through CBD Online Banking:
- Login to CBD Online Banking
-
Click on 'Yes' to proceed to CBD Reward Portal
-
Click on 'Redeem' under 'Reward points'
-
Click on the 'Flight' option under 'Travel'
-
Fill up the details as requested and click 'Search flights'
-
Choose the suitable flight and click 'Select'
-
Review your flight information and click on 'Confirm'
-
Enter Passenger information as requested and click on 'Confirm'
-
In case of insufficient points to book a flight, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
-
Enter the One Time Password (OTP) sent to your registered Mobile Number
-
To confirm your flight booking, select 'Yes'
To redeem CBD Reward points to book a Hotel through CBD Mobile App:
- Login to CBD Mobile Banking
-
Click on 'More' and select 'Rewards' or click on 'Reward & offers' on dashboard menu.
-
Click on 'Redeem' under 'Reward points'
-
Click on the 'Hotels' option under 'Travel'
-
Fill up the details as requested and click 'Search hotels'
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Choose the suitable Hotel by clicking 'Details'
-
Provide Hotel Room selection and click 'Select'
-
Review hotel booking details and click on 'Confirm'
-
Enter Guest information as requested and click on 'Confirm'
-
In case of insufficient points to book a Hotel, you can purchase remaining points using CBD Credit Card to complete the transaction by clicking 'Redeem'
-
Enter the One Time Password (OTP) sent to your registered Mobile Number
-
To confirm your hotel booking, select 'Yes'
To redeem CBD Reward points to book a Hotel through CBD Online Banking:
- Login to CBD Online Banking
-
Click on 'Yes' to proceed to CBD Reward Portal
-
Click on 'Redeem' under 'Reward points'
-
Click on the 'Hotels' option under 'Travel'
-
Fill up the details as requested and click 'Search hotels'
-
Choose the suitable Hotel by clicking 'Details'
-
Provide Hotel Room selection and click 'Select'
-
Review hotel booking details and click on 'Confirm'
-
Enter Guest information as requested and click on 'Confirm'
-
In case of insufficient points to book a Hotel, you can purchase remaining points using your CBD Credit Card to complete the transaction by clicking 'Redeem'
-
Enter the One Time Password (OTP) sent to your registered Mobile Number
-
To confirm your hotel booking, select 'Yes'
